Customized In-house Training Programmes
Teamwork and Managing Change
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“Working Together” Effective Team Building (A powerful team development training which won the Hong Kong Award for Excellence in Training)
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Team Leadership
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Handling Team Conflicts
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Change Management
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Culture Change and Team Alignment
Communication and Influencing
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Communication and Interpersonal Skills
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Assertiveness Training
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Positive Influence Skills
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Effective Negotiation Skills
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Deliver Winning Presentations
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Effective Business Writing Techniques
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Proposal and Report Writing
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Oral and Written Business English
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Corporate Mandarin
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DISC Training
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MBTI Training
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Enneagram for Team Effectiveness
Creativity
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Creative Problem Solving and Decision Making
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Six Thinking Hats
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“Brain Gym” Exercise
Customer Service
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Achieving Service Excellence (This Customer Service Training design which won the Hong Kong Award for Excellence in Training and is a powerful training to build up the quality and service culture within a company)
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Service Culture Enhancement
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Service Leadership
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Handling Complaints and Difficult Customer
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Professional Quality Call Handling for Call Centre Professionals
Leadership and Management
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“Moving from Good to Great” Leadership Programme
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Supervisory Management Seminar
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Strategic Thinking and Planning
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Performance Management and Appraisals
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Business Goal Setting
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On-the-Job Coaching
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Counseling for Enhancing Job Performance
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Facilitated Mentoring
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Effective Facilitation Skills
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Effective Time Management
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Effective Project Management
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Train-the-Trainer
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Selection Interviewing Skills for Managers
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Handling Poor Performers
Productivity Improvement
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Business Process Re-engineering / Work Process Improvement Training (A world class training licensed from the USA)
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Balanced Scorecard
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Lean Management
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Six Sigma
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Total Quality Management
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Staff Productivity Enhancement
Sales and Marketing
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Effective Selling Skills
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Professional Consultative Selling
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Advanced Selling Skills
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Strategic Thinking
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Effective Sales Negotiation Skills
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Key Account Management
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Telemarketing Skills
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Customer Relationship Management
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Applying NLP in Sales Management