Sales & Service Consultancy
We design and execute a five-step “STRATEGIC Sales & Service Enhancement Programme” for our clients to build up quality sales & service culture in order to enhance customer satisfaction indexes and improve sales & service related business indicators such as hit rate, the spending of customers and frequency of customer visits to a client’s business location.
This five-step approach generates substantial business results and enhances customer satisfaction levels. We also adopt such strategic approach to facilitate our reputable clients in winning various prestigious service awards in Hong Kong.
“STRATEGIC Sales & Service Enhancement Programme”
- The Roadmap
Step 1: Identification of Customer Needs and Expectations
Step 2: Setting Up Sales & Customer Service Systems
Step 3: Training and Competencies Development Stage
Step 4: Sales & Service Culture Reinforcement and Sustain Stage
Step 5: Measurement and Continuous Improvement Stage