Sales & Service Consultancy
We designed and executed a five-step “STRATEGIC Sales & Service Enhancement Programme” for our clients to build up a quality sales & service culture, enhance customer satisfaction indexes, improve sales & service related business indicators such as hit rate, customer spending and frequency of customer visits to a client’s business location.
This approach generates substantial business results and enhances customer satisfaction levels. Existing clients have already used this approach and it has helped facilitate the winning of various prestigious service awards in Hong Kong and achieved substantial business and financial results.
“STRATEGIC Sales & Service Enhancement Programme”
- The Roadmap
Step 1: Identification of Customer Needs and Expectations
Step 2: Setting Up Sales & Customer Service Systems
Step 3: Training and Competencies Development Stage
Step 4: Sales & Service Culture Reinforcement and Sustain Stage
Step 5: Measurement and Continuous Improvement Stage