We designed and executed a five-step “STRATEGIC Service Enhancement Programme” for our clients to build up a quality service culture, enhance customer satisfaction indexes, improve sales & service related business indicators such as hit rate, customer spending and frequency of customer visits to a client’s business location.

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This approach generates substantial business results and enhances customer satisfaction levels. Existing clients have already used this approach and it has helped facilitate the winning of various prestigious service awards and achieved substantial business and financial results.

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“STRATEGIC Sales & Service Enhancement Programme”

- The Roadmap

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Step 1: Identification of Customer Needs and Expectations

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Step 2: Setting Up Sales & Customer Service Systems

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Step 3: Training and Competencies Development Stage 

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Step 4: Sales & Service Culture Reinforcement and Sustain Stage​

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Step 5: Measurement and Continuous Improvement Stage

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